Shipping & Payment Conditions

Corona virus - current delivery situation

In principle, the delivery times that are displayed within the article apply. We do our best to ensure that your order arrives within the specified delivery time. Unfortunately, the delivery times are longer than you are used to from us. Covid-19 and the current situation also pose special challenges for us, our suppliers and our logistics partners. What would otherwise be with you in 2-3 working days can unfortunately be 10-14 working days at the moment. If the delivery time is delayed further, we will inform you immediately. We apologize for the currently longer delivery time and hope for your understanding.

Shipping

All orders will be dispatched via our logistics partners DHL or UPS from Germany.  All shipments are insured and will be sent with tracking information. Orders generally ship within 24-48 hours of payment, unless a longer delivery time is mentioned on the product page.

Please note that DHL often uses local shipping carriers to deliver their parcels outside of Germany. Tracking information will be sent via email.

Your personal shipping rate will be calculated during the check-out process. You can also check your shipping costs directly in the shopping basket.

Should your country not be available for shipment during the checkout process, please kindly contact us directly.

Please note: Import duties, taxes and charges for shipment to Non-EU counties are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

Express Shipping:

Express shipments will be dispatched from Monday through Friday using the UPS Express Saver option. 24-hour delivery in most of the EU. 48-72 delivery worldwide. You can check the transit times on the UPS web site. 

Payment

PayPal

We accept PayPal as our preffered payment provider for international orders. Immediate shipping of stock goods.

Credit Card / Debit Card

MasterCard and VISA credit card payments are accepted. Immediate shipping of stock goods.

European Standard Bank Transfer (SEPA)

We accept direct payments to our bank account from the member states of the Single Euro Payments Area (SEPA).

SOFORTbanking.com / EPS (A) / Ideal (NL)

We accept payments through the SOFORTbanking.com / EPS / Ideal service for the following countries: Belgium, Austria, Germany, the Netherlands and Italy. Immediate shipping of stock goods.